FUNCIONAN LOS CUSTOMER SEVICES???

Date: Tue, 22 May 2012 09:26:10 -0500
From: ECCADUSER@usps.gov
To: nimajonimag@hotmail.com
Subject: Response to your recent inquiry (Case ID 108760266) (KMM10862756I15977L0KM)
Dear Postal Customer:
I apologize, we do not have any additional information regarding the status of your package. Complete tracking information is only available for Express Mail items.
Services that confirm delivery are designed to be a low cost alternative to full tracking. Delivery Confirmation provides information of delivery or of attempted delivery. We are not able to tell you where the item is or when it will be delivered.
Please accept our sincere apology for any inconvenience this matter may have caused you.

Consumer Affairs



MI RESPUESTA AL EMAIL DE CUSTOMER SERVICE DE USPS
Sent: Monday, May 28, 2012 8:39:44 AM
To: eCustomerCare National (eccaduser@usps.gov)
I would like to express with this email that during this time of this incident I did not receive the desired and expected service from the Postal Service. Your response to my inquiry was not sufficient to resolve my issue.

In order to get a resolution to my problem, I did my own research , I spent hours on the phone and online looking for my package myself. I was able to speak with different representatives of the postal office and call several times until my package was delivery almost 15 days after the schedule delivery. The representatives at the Tampa Postal office offered their help to resolve my issue and I thank them for that assistance. I strongly believe that if it was not for my research and consistent calls my package would it been undeliverable.

I am extremely disappointed with this entire process and your apologies are not accepted due to the lack of commitment to resolve my problem.

REENVIO DE LA ESPUESTA DE CONSUMER AFFAIRS A LOS DE SOPORTE QUE TAMBIEN ME ESTABAN ATENDIENDO

FW: Response to your recent inquiry (Case ID 108760266) (KMM10862756I15977L0KM)
Discussion Thread
Response (Jessica B) 05/29/2012 10:04 AM
Dear Ninoska,
Thank you for contacting the USPS® Internet Customer Care Center. I sincerely apologize for any inconvenience this service may have caused you. I can assure you this is not an experience we would like our customers to have. Our customers opinions and input are extremely important to us. As we are technical support for the USPS website, I am unable to document a complaint for you. If you would like to document a formal complaint please contact our Non technical representatives at 1-800-ASK-USPS (1-800-275-8777)
Their hours of operation are:
Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8 a.m. - 9:30 p.m. ET)
Saturdays from 8:00 a.m. to 6:00 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m - 7:00 p.m. ET)
Sundays - Closed
Closed Holidays except for the following: Martin Luther King; President's Day; Columbus Day; & Veteran's Day with hours from 9:00 a.m. to 6:00 p.m. ET

Thank you,
Jessica B
USPS Internet Customer Care Center
uspstechsupport@esecurecare.net